Service Experience Complaint Frozen Store

Prompt Shipping and Professional Packing

We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will pack the goods according to our precise and exact specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. Everyday we deliver thousands of packages to customers from all over the world. This shows our commitment to become the biggest online retailer in the world. Warehouses and distribution centers are located in Europe and the USA.

Note: Orders that contain more than one item are assigned a particular processing period dependent on the particular item.

Prior to shipping Our team will conduct a thorough inspection on the items you purchased. Today, the majority orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

The stock market is always changing. It's not completely managed by us, as we have multiple parties such as the factory and the storage. The stock levels may fluctuate at any moment. Please understand it may happen that your order is out of stock after the order has been placed.

Our policy is valid for 30 days. If it's been longer than 30 days since the date you bought the item We're sorry to say that we can't offer you a full refund or exchange.

The item must not be in use and must be in its original condition. It should also be in the original package.